Account Specialist (Remote)

Operations · Woodbridge, Virginia
Department Operations
Employment Type Part-Time
Minimum Experience Mid-level
Compensation 20.00 Per Hour

Account Specialist - REMOTE


Heirloom is seeking Account Specialists for an exciting consumer technology startup.  This is a fully remote position, using your own laptop/desktop and internet connection as your work center.  Account Specialists ensure customer success by answering phones, corresponding electronically, and onboarding new accounts to Heirloom.  Successful candidates are energetic, compassionate, and driven to serve others.  If you have experience in sales or customer service, we’d like to meet you. 


Responsibilities


  • Use your own laptop/desktop and internet connection to engage accounts
  • Be the main point of communication with all contacts
  • Negotiate our Customer Relationship Management (CRM) software
  • Advise customers on a variety of media digitizing options
  • Coordinate orders with the operations team
  • Onboard new cloud subscription customers
  • Follow up regularly after closing a sale to ensure client satisfaction
  • Respond promptly to customer queries to find solutions
  • Engage with the leadership team as required
  • Present new or additional products and services to existing customers
  • Respond to inbound clients by telephone, chat, email, and video

Skills

  • Proven 2+ years experience in sales or a sales support role
  • Proven 1+ years experience in CRM (or comparable digital system)
  • Experience in customer service is a plus
  • Proficient in Google Workplace; familiarity with HubSpot
  • Strong communication and negotiation skills
  • Excellent organizational and multitasking ability
  • Assertiveness and confidence
  • Goal-driven with the ability to work under pressure
  • Good problem-solving skills
  • High school diploma or GED; BS/BA in business is a plus

Details

  • Remote position.
  • Contract, intern, part-time, full-time, and equity positions considered.

Thank You

Your application was submitted successfully.

  • Location
    Woodbridge, Virginia
  • Department
    Operations
  • Employment Type
    Part-Time
  • Minimum Experience
    Mid-level
  • Compensation
    20.00 Per Hour